Yesterday i got a phone call from one of my clients, very annoyed by the fact he wasn’t able to neither read his mails nor browse the website.
Just a few weeks ago we encountered the same issue. So now i had a hunch that it was the server`s firewall which blocked his IP address because of reaching the maximum number of failed login attempts.
I`ve sent an e-mail to Site5`s support asking about the problem and a reply. The answer, came in 4 minutes!
Amazing reply time!